Refund & Cancellation Policy

Convert3D Pro is a subscription billed through PayPal: US$9.99 per month or US$95.88 per year. Convert3D is run by one independent developer, so every refund request is read and answered personally, usually within a few business days.

You can cancel at any time on the Pro account page, in your PayPal account under Automatic payments, or by emailing [email protected]. Cancelling stops future renewals; Pro stays active until the end of the period you have already paid for.

• First purchase.If Pro isn't right for you, ask within 7 days of your first payment and you'll get a full refund, as long as you have made no more than 10 Pro conversions. This applies once per customer.
• Technical problems.If Pro conversions of a supported format keep failing and the problem can't be fixed, ask within 14 days of the charge for a full refund of it.
• Billing errors. Duplicate or mistaken charges are always refunded.

A new yearly plan can be refunded in full within 14 days of purchase, under the same conditions as above. After that, yearly payments are not refunded for the unused months, but Pro stays active until the year ends. If Convert3D Pro is ever discontinued, the unused part of your plan will be refunded.

Forgot to cancel? If you ask within 7 days of a renewal charge and haven't made any Pro conversions since it renewed, that renewal will be refunded.

Email [email protected]with your PayPal subscription ID (it starts with "I-" and appears in PayPal's receipt email) and a short reason. Refunds are issued through PayPal to your original payment method; PayPal and your bank decide how long it takes to appear. When a refund is issued, the subscription is cancelled and Pro access ends.

If you are a consumer in the EU, EEA or UK, you may withdraw from your first purchase within 14 days without giving a reason, by emailing [email protected] with your subscription ID. Before checkout you are asked to confirm that you want Pro to start immediately and that, if you withdraw, the refund is reduced in proportion to the days you have already had Pro. If you did not give that confirmation, you get a full refund. Everything else in this policy still applies.

Please email [email protected] before opening a PayPal dispute or a chargeback with your bank — most problems are solved faster directly. Repeated or abusive refund requests or chargebacks may lead to future subscriptions being refused.

This policy may be updated. Changes never apply to payments already made, and the date of the latest version is shown at the top of this page.